Shipping & Returns
CRYSTALWORKS, INC. REFUNDS, ORDERING & SHIPPING
CrystalWorks will accept eligible returns within 10 days of having received your shipment. This will give you time to find if the crystal is the right one for you.
Please call us to arrange a return.
Customer may exchange a crystal for similar value up to 30 days.(Customer pays additional shipping costs.) When returning a crystal to CrystalWorks, the piece must be properly packaged, insured for full value, and in good condition. Refunds (less shipping charges) will be processed within one week of receiving an authorized return and refunded in the same way the customer originally paid.
Please note that we do not offer refunds on custom pieces. However, we do offer a full credit towards another piece.
Online orders can be paid for with a Debit Card, Visa, Mastercard or American Express.
If you prefer to make payment by telephone, please call us with you credit card information at 541-388-1721.
In stock orders will usually ship within three business days after receipt of the order.
CrystalWorks primary shipping service is UPS Ground or US Postal Service. UPS ground service takes 5-7 business days from coast-to-coast. USPS is priority mail that takes 2 to 3 business days.
International packages are shipped via US Postal Service. Please contact us for shipping and handling charges for international orders. (See International Shipping below)
Additionally, please note that delivery time is also based on "business" days.
We do not profit from shipping. Should you charge Rush shipping, or if we're shipping your order internationally, your shipping cost will be exactly the same as we are charged by whichever shipping company is used to deliver your package. Shipping costs are calculated on the website automatically during checkout based on the weight/value of the items you are purchasing.
If you'd like to make a purchase and have it shipped internationally, please send us an email firstname.lastname@example.org. Be sure to include a list of the products you'd like to purchase, your shipping address, phone number, and the email address to which we should send an invoice (we currently only accept InternetSecure payments for orders shipped abroad). A member of our Customer Service team will contact you to make all the arrangements.